Return and exchange policy

Product Purchased on actioncanada.ca

All products bought on actoncanada.ca can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange.

Holiday season & Christmas gift return window : 30 days 60 days (November & December only).


Claims should be submitted as follows:

Use the pre-authorized return label inserted in your original shipment and drop off your package with the carrier mentioned.

AND

  • Send an e-mail to info@regence.ca

Your e-mail must include the following information:

First name

Second name

Product number (see product label or packaging)

Product name

Size

Product picture and its defect (only if defective)

Order number


Please allow around 15 days for returns/exchanges processing to be completed and for the reimbursement to be issued or the exchange to be sent. When the return/exchange is processed, you will receive an email to notify you. Refunds will be issued by the original method of payment, upon receipt and inspection of returned goods.

Items 50% Off or More are Considered a Final Sale and no Exchange or Refund is Possible.

Product Purchased From a Retailer

All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.

Defective Product

Return it with proof of purchase to the retailer where the product was acquired and they will apply their return/exchange policy.

For online product purchases through actoncanada.ca, the same 6-month warranty applies.

Claims should be submitted as follows:

  • Use the pre-authorized return label inserted in your original shipment and drop you package off at the mentioned carrier

AND

  • Send an e-mail to info@regence.ca

Your e-mail must include the following information:

First name

Second name

Product number (see product label or packaging)

Product name

Size

Product picture and its defect (only if defective)

Order number


Please allow around 15 days for returns/exchange processing to be completed and for the reimbursement to be issued.

Sezzle is an online payment platform that staggers your single payment into 4, smaller and equal payments, over a period of 6 weeks, interest free. No processing fees are charged as long as each payment is made on time. You only pay for what you ordered!

To do so, select Sezzle as the payment method. Already have a Sezzle account? You can login to it directly and pay. Not registered? Create a new Sezzle account. Once the purchase is approved and the order has been completed, Yellow Shoes will ship your products as with any order. Once you are in the payment stage: you will get your payment schedule (which you will have previously approved) with the amount due and the payment dates.

Although rare, some orders may not be approved. If so, here are some things to consider when using Sezzle:

- The Sezzle system always checks that you have at least 25% of the total amount of the purchase available when the order is placed.
- Generally, Sezzle is less restrictive after an initial period of 6 weeks.
- If you have several orders with pending payments, and/or if the large part of a previous order remains to be paid, paying these amounts off increases the chances that your new order will be approved.
- Reducing the amount of your order (or dividing it into transactions of smaller amounts) can have an impact on the system to get approved
- Adding a bank card or a credit card can help the system to better assess your repayment capacity, which can favorably influence the decision.
- All orders via Sezzle are looked at individually, so if you are not approved for one purchase, this does not mean that you will not be approved for other, future purchases. Contact Sezzle:here

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