Warantee

Manufacturer's Warranty

Acton products are covered under a 6-month warranty, from date of purchase, against manufacturing defects, following a normal use only.

The warranty does not cover :

  • Damage caused by accident, misuse, inadequate care, negligence;
  • Normal wear and tear;
  • The natural breakdown of colors and materials used in the footwear workmanship

Slight variations in color and/or texture are inherent to natural leather. They are a valued characteristic of this material and therefore not considered a defect.

All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.

Authorized Retailers

The warranty only applies to products purchased directly from an Acton AUTHORIZED retailer or from actoncanada.ca. Warranty is automatically voided if product was purchased at an UNAUTHORIZED retailer including liquidation centers, flea markets, online auction websites, classified ads and any other unauthorized resellers. Therefore, a proof of purchase is mandatory with each claim.

Purchases on actoncanada.ca

All products bought on our website actoncanada.ca can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange. For a defective product, for online product purchases through actoncanada.ca, the same 6-month warranty applies.

Claims should be submitted as follow:

  • Use the pre-authorized return label inserted in your original shipment and drop your package off with the carrier mentioned.
  • Note that returns are free.

OR

  • Send an email to info@regence.ca
  • Your e-mail must include the following information :

First name

Last name

Full address

Phone number (daytime)

E-mail address

Product number (see inside boot label – product # begins with Axxxx-xx)

Product name

Size

Product picture and its defect

Copy of sales receipt


Once your application is processed someone will contact you. The product will either be repaired, replaced or refunded at our discretion.

Depending on the time of the year, please note that your claim may take up to 10 business days to be processed..

Sezzle is an online payment platform that staggers your single payment into 4, smaller and equal payments, over a period of 6 weeks, interest free. No processing fees are charged as long as each payment is made on time. You only pay for what you ordered!

To do so, select Sezzle as the payment method. Already have a Sezzle account? You can login to it directly and pay. Not registered? Create a new Sezzle account. Once the purchase is approved and the order has been completed, Yellow Shoes will ship your products as with any order. Once you are in the payment stage: you will get your payment schedule (which you will have previously approved) with the amount due and the payment dates.

Although rare, some orders may not be approved. If so, here are some things to consider when using Sezzle:

- The Sezzle system always checks that you have at least 25% of the total amount of the purchase available when the order is placed.
- Generally, Sezzle is less restrictive after an initial period of 6 weeks.
- If you have several orders with pending payments, and/or if the large part of a previous order remains to be paid, paying these amounts off increases the chances that your new order will be approved.
- Reducing the amount of your order (or dividing it into transactions of smaller amounts) can have an impact on the system to get approved
- Adding a bank card or a credit card can help the system to better assess your repayment capacity, which can favorably influence the decision.
- All orders via Sezzle are looked at individually, so if you are not approved for one purchase, this does not mean that you will not be approved for other, future purchases. Contact Sezzle:here

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